Responsible Gambling

At FoxyGold we believe gambling should always remain entertainment. It must never become a source of stress or financial trouble, which is why we offer detailed tools and clear information to help you stay in control.

We know gambling can become problematic for some people. That is why we take our duty of care seriously and provide multiple ways to monitor and manage your play so every UK customer has a positive experience.

Deposit limits: Set daily, weekly or monthly deposit caps. Once reached, you cannot deposit again until the next period. Reductions take effect immediately; increases require a 24-hour cooling-off period.

Time limits: Decide how long you want to play per session. You receive a notification when the limit is reached so you can stop deliberately rather than impulsively.

Loss limits: Decide in advance how much you are willing to lose. When the limit is reached, your account is temporarily blocked from further wagers.

Self-exclusion: Exclude yourself for 24 hours, 7 days, 30 days or permanently. You will not be able to log in during the period. Permanent self-exclusion is irreversible.

Game history: View your full history of deposits, withdrawals, wins and losses. This helps you understand your play pattern and spot risky behaviour early.

Reality check: Switch on periodic reminders that show how long you have played and your net result. They help you stay aware while playing.

Alongside the tools players use themselves, FoxyGold actively monitors play for signs of harm. Our systems continuously analyse behaviour for patterns that may indicate problematic gambling.

Behaviour monitoring: Our systems analyse play patterns and flag anomalies such as sudden stake increases, lengthy sessions or frequent changes to deposit limits.

Proactive contact: When our system detects warning signs we reach out, sometimes with a friendly reminder to take a break, sometimes by suggesting limits.

Mandatory breaks: After very long uninterrupted sessions a forced break screen appears so you can reflect before continuing.

Staff training: All FoxyGold staff, including customer support, are trained to recognise signs of problem gambling and refer players to professional help.

FoxyGold is strictly for adults aged 18 and over. We take the protection of minors very seriously and apply rigorous measures to prevent under-age access.

Age verification: We verify the age of every player at registration. Accounts belonging to minors are closed immediately and any deposits refunded.

Parental controls: We recommend parents install parental-control software on devices used by minors. Tools such as NetNanny, Cybersitter and GamBlock can block access to gambling sites.

Education: We support initiatives that raise awareness about the risks of gambling for young people. Talk to your children about gambling and explain why it is not appropriate for their age.

Set a budget before you play and stick to it. Decide in advance how much you are willing to spend and stop when the amount is gone. Never chase losses by depositing more.

Treat gambling as entertainment, not a way to make money. Like a cinema ticket or a meal out, the cost is the price of the fun you have.

Take regular breaks. It is easy to lose track of time when you play. Set an alarm or use the time-limit tool to remind yourself to step away.

Never play when you are stressed, angry or under the influence. Emotional play often leads to decisions you regret later.

Talk about it when it stops being fun. If gambling is causing tension or problems, speak to someone you trust and visit our help page.

Gambling disorder, also known as pathological gambling, is recognised as a behavioural addiction. Research shows it activates brain reward systems similar to substance addiction; the unpredictability of wins creates a strong urge to keep playing.

Risk factors include impulsivity, a family history of addiction, stressful life events and an early first gambling experience. Recognising these risks supports prevention.

Evidence-based treatments work. Cognitive behavioural therapy (CBT) is the most robustly supported and helps players identify and correct unrealistic beliefs about gambling. Combined therapy and peer-support programmes show the best long-term results.

It is important to recognise the signs of problem gambling. Ask yourself honestly whether any of the following apply to you:

• • You play with money meant for bills or essentials
• • You try to win back losses by gambling more
• • You lie to family or friends about your gambling
• • You think about gambling constantly, even when not playing
• • You feel restless or irritable when you cannot play
• • You have borrowed money to gamble

If you recognise one or more of these signs we recommend taking action: set limits, take a break or seek professional help. You can also close your account.

Several organisations offer free, confidential help for gambling problems in the UK:

Visit our help page for detailed contact information and more resources.