Close Account

There are several reasons to close your FoxyGold account. You might want a break from gambling, no longer need the platform, or want your personal data removed. Whatever the reason, we respect your decision and make the process as simple as possible.

If you are thinking about closing your account because of gambling problems, we recommend first reviewing our responsible gambling page. You will find information about tools such as deposit limits and self-exclusion that can help without permanently closing your account.

FoxyGold offers two options for closing your account:

Temporary closure: Your account is blocked for a chosen period (24 hours, 7 days, 30 days or 90 days). During this period you cannot log in or play. Your account is reactivated automatically at the end of the period. Suitable when you want a break.

Permanent closure: Your account is closed for good and your personal data is deleted. This process is irreversible. Any remaining balance is paid out to your most recently used payment method before the account is closed.

When you close your account all active bonuses and promotions expire immediately. Bonus funds that have not been converted to playable balance cannot be withdrawn. If you have an active bonus we recommend completing wagering or cancelling the bonus before closing your account.

Loyalty points and VIP status are also removed when an account is closed permanently. With temporary closure your bonus state and loyalty points stay intact, but running bonus periods are not extended. This means bonuses that expire during the closure period are no longer available when your account is reactivated.

With a temporary closure your data is retained so the account can be reactivated after the chosen period. Your gameplay history, settings and preferences remain intact.

With permanent closure all your personal data is removed from our systems. This includes account data, gameplay history and financial records. Certain data may need to be retained longer due to legal obligations; in that case it is removed once the statutory retention period ends. Read our privacy policy for more information about retention periods.

After permanent closure, data deletion proceeds as follows:

Within 24 hours: Your account is deactivated. You can no longer log in or access the platform.

Within 30 days: All personal account data is removed from active systems, including your profile, preferences and gameplay history.

Within 90 days: Your data is removed from all backup systems. Financial transaction data is retained for the statutory 7-year period.

A temporarily closed account is reopened automatically at the end of the chosen period. You do not need to do anything. After reopening you can log in and play again immediately.

A permanently closed account cannot be reopened. All data has been deleted and the process is irreversible. If you want to play at FoxyGold in the future you will need to register a new account with a new email address.

If you closed your account because of gambling problems, it may be wise to seek professional help before starting again. See our help page for more information.

Before deciding to close your account consider these alternatives:

Adjust deposit limits: Lower your daily, weekly or monthly deposit limit to manage spending without closing the account.

Set a time limit: Restrict the time you spend per session. This helps prevent impulsive behaviour.

Take a short break: Use the 24-hour temporary exclusion option to step away briefly without permanent closure.

Contact us: Speak with customer support about your concerns. They can advise on the best option for your situation.

If you have trouble closing your account, contact customer support via live chat. The team is happy to walk you through the process. You can also reach us by email if you prefer not to use chat.

If you are closing your account because of gambling problems we also recommend reaching out to a support organisation. See our help page for more information and contact details.