Privacy Policy

FoxyGold places great importance on protecting your personal data. This privacy policy describes what information we collect, how we use it and what rights you have. By using our platform you agree to the processing of your data as described in this policy.

This policy applies to all services FoxyGold offers, including the online casino, live casino, sports betting and all related features. We recommend reading it carefully so you know exactly how we handle your information.

We collect the following categories of personal data:

Account data: At registration we ask for your name, email address, date of birth and country of residence. This data is needed to create and manage your account.

Financial data: When you deposit or withdraw we process the data needed for the transaction. We do not store full card numbers in our systems.

Usage data: We record how you use the platform, which games you play and how long sessions last. We use this information to improve the service and support responsible gambling.

Technical data: We automatically collect technical information such as your IP address, browser type, device information and operating system. This helps us operate the platform correctly and identify security issues.

Communication data: When you contact customer support we keep the content of your messages and associated contact details so we can answer your queries more efficiently and improve service quality.

Your data is used to create and manage your account, process transactions, comply with legal obligations, prevent fraud and improve our services. We also use your data to inform you of important changes to our services or terms.

We never sell your personal data. We only share data with third parties when necessary to provide our services (for example payment processors) or when required by law.

FoxyGold does not keep your personal data longer than necessary for the purposes for which it was collected. Retention periods are as follows:

Account data: Retained while your account is active and for up to 5 years after closure unless legal obligations require a longer period.

Financial transaction data: Retained for 7 years from the transaction date in line with statutory record-keeping rules for financial administration.

Usage and technical data: Retained for a maximum of 2 years in identifiable form. After that the data is anonymised for statistical purposes.

Communication data: Customer-support correspondence is kept for a maximum of 1 year from the last contact.

FoxyGold may process your data on servers located outside the UK. Where this happens we take appropriate measures to make sure your data is protected, including the use of standard contractual clauses approved by relevant authorities and encryption in transit.

Our payment processors and technical service providers may be located in different countries. We only work with parties that meet strict security standards and comply with applicable privacy law.

FoxyGold implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All data transmission is encrypted using SSL technology. Our systems are regularly tested and updated.

We use firewalls, access controls and regular security audits. Staff only have access to personal data when it is necessary for their role and are bound by confidentiality obligations.

FoxyGold is intended solely for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor we delete it immediately and close the relevant account.

Parents or guardians who suspect that a minor has created an account at FoxyGold are asked to contact customer support so we can take immediate action.

FoxyGold uses automated processes in certain cases for fraud detection, identity verification and play monitoring as part of our responsible gambling programme. These processes can lead to account restrictions, such as temporarily blocking transactions where fraud is suspected.

If an automated decision affects your account you have the right to ask a member of staff to review it. Contact customer support to do so.

You have the right to access, correct or delete your personal data. You can also object to processing or request restriction. You also have the right to data portability, meaning you can receive your data in a structured format. To exercise these rights, contact customer support.

If you want to close your account and have all your data deleted, follow the instructions on our close account page.

FoxyGold uses cookies so the platform functions properly and to improve your experience. For more information about our cookie use see our cookie policy.

FoxyGold reserves the right to change this privacy policy. Material changes will be communicated by email or by a notice on the platform. We recommend reviewing this policy regularly. The date of the last change is shown at the top of this policy.

Questions about this privacy policy or about how we handle your personal data? Contact our support team via live chat on the platform. We respond as quickly as possible and within 30 days at the latest.